Australian telecommunications company Optus has been penalized with a $1.5 million fine by the Australian Communications and Media Authority (ACMA) for violating public safety regulations. ACMA discovered that Optus neglected to upload the information of nearly 200,000 customers to the Integrated Public Number Database (IPND) between January 2021 and September 2023, impacting the effectiveness of emergency services.
ACMA emphasized the necessity for all telecommunication companies to uphold compliance standards, including maintaining robust oversight and assurance mechanisms for third-party suppliers. Over the last 18 months, ACMA has taken action against five telcos for IPND breaches, resulting in financial penalties exceeding $2 million.
In response to the findings, Optus has accepted an Enforceable Undertaking that mandates an independent review of its IPND compliance when utilizing third-party data providers. A spokesperson for Optus expressed regret for the oversight, acknowledging the absence of proper audits and checks to ensure IPND obligations were met for services provided through partner brands.
The incident underscores the critical importance of telecommunications companies fulfilling their responsibilities to safeguard public safety and adhere to regulatory requirements, ultimately ensuring the smooth operation of emergency services and the protection of Australian citizens.
